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Requisition No:803543

Agency: Business and Professional Regulations


Position Number:79000793

Salary: $35,500.00 - $38,500.00 Annually

Posting Closing Date: 05/29/2023


Division of Florida Condominiums, Timeshares and Mobile Homes

Bureau of Compliance

Investigation Specialist II

Working Title: Intake Specialist

Position Number: 79000793

Hiring Salary: $35,500.00 - $38,500.00 Annually


Our Organization and Mission:

The Department of Business and Professional Regulation (DBPR) is the agency charged with licensing and regulating State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels and restaurants. Our mission is to license efficiently and regulate fairly, and we strive to meet this goal in our day-to-day operations.

The work you will do:

This position is located within the Tallahassee Regional Office. This position is a part of our Intake Team, responsible for analyzing incoming complaints for alleged violations of Florida Statutes and Board Rules regulated by the Department.

The difference you will make:

At DBPR, you will always have an opportunity to make a difference in the daily lives of Floridians and the communities where they live and work. As an employee, you help to “make DBPR and Florida great places to do business.” To that end, we will invest in you, treat our licensees as valued customers and partners, and uphold laws that protect the public and Florida’s competitive marketplace.

How you will grow:

DBPR employees are expected to uphold these seven core values: Accountability, Innovation, Integrity, Ownership, Responsiveness, Respect, and Teamwork. In turn, we will involve you in important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The state’s total compensation package for our SES and Career Service employees features a highly competitive set of benefits including:

  • Annual and sick leave
  • Holiday leave – Nine days per year
  • Personal holiday – One day per year
  • State group insurance – Health, dental, vision, life, and supplemental coverage options
  • Retirement plan options–including employer contributions (for specifics,
  • Flexible spending accounts
  • Tuition waivers
  • Mentorship/Volunteer opportunities – one hour a week per month
  • And more!
  • For specific details,

Minimum Requirements:

  • Bachelor's Degree from an accredited college or university; OR
  • Associate's Degree from an accredited college or university and two years of investigative experience; OR
  • Investigative experience can substitute on a year-for-year basis for the required college education and
  • High School Diploma.

Preference will be given to applicants:

  • With experience in researching and analyzing statutory issues.

Simplified Overview:

  • The incumbent in this position is responsible for the day-to-day intake and processing ofcomplaints and inquiries from the public concerning issues regulated by the Division’s program areas.This position screens new complaints for the Bureau of Compliance. Interprets information in the preparation of administrative action, trial, and related hearings or proceedings. Testifies in proceedings as needed.
  • Provides written and telephonic responses to complaints and inquiries from the public concerning issues regulated by the Division’s program areas. Communicates with the public in a timely manner and is knowledgeable in applying the statutes and administrative rules enforced by the division to varying factual scenarios. Generates appropriate documentation and maintains appropriate files in response to complaints and inquiries from the public.
  • Develops and maintains a network of contacts among members and representatives of regulated industries. Maintains a wide range of general knowledge of the Department and other agencies’ function in order to provide referral information to the public as needed.
  • Performs other related work as required.

Knowledge, Skills & Abilities:

  • Proficiency with MS Professional Office software and the internet.
  • Ability to read, interpret and apply statutes and administrative rules to specific fact scenarios.
  • Strong oral and written communication skills.
  • Working knowledge of the Department's licensing system is preferred.

***Applicants must complete all fields in the Candidate Profile. Work history with month and year, hours worked and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information***

Applicant Note:If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed

to increasing recruitment and hiring of individuals with disabilities and

improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices
veterans and their family members have given to our country and supports
the hiring of returning service members and military spouses.

If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, Saint Petersburg, Florida 33708.

We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

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